GUEST POLICIES

In order to ensure that all of our guests have a relaxing and enjoyable stay at 8 Dyer Hotel, our Provincetown guesthouse, we have some policies we ask you to be aware of. Our bed and breakfast features a number of areas of shared amenities, like our pool and Jacuzzi and complimentary concierge services. To ensure that all of our guests are able to access these amenities in comfort, we request that our guests observe these policies.

Guests

• 8 Dyer Hotel is an intimate guesthouse in Provincetown, Massachusetts, embracing a diverse mix of guests. Our rooms are limited to a maximum of two guests per room, and we cannot accommodate any children under the age of 18. We do have one accessible room for those guests who temporarily or permanently experience a physical disability.
  

• For the comfort of our guests, the entire property is smoke-free. Anyone who smokes on the premises will be asked to find other accommodations and will be assessed a $250 cleaning fee. Candles are not permitted in guest rooms.

• We are not able to accommodate pets of any kind.

Vehicles

• Parking is on a first-come, first-served basis; however, there is generally sufficient compact parking for each room to park one car. We do retain keys of cars on the premises in order to afford other guests access to their vehicles. Vehicle owners are liable for any damage done by their vehicle.
  

• Provincetown is a very pedestrian-friendly town and bikes are available for a fee. Should you need to use your vehicle with some frequency, we recommend that you choose to park in a nearby municipal lot where you can have free access to your vehicle.

Deposits, Reservations and Credit Card policies

• 8 Dyer Hotel operates year-round but closes from time-to-time for maintenance or if occupancy is low. Rates vary according to season and sometimes day of the week.
  

• 8 Dyer Hotel offers you the option to book online and take advantage of the secure credit card processing system. Generally there is a two-night minimum stay required. During certain periods such as holiday weekends and themed weeks like Carnival and Bear Week, longer minimum stays are required.
  

• 8 Dyer Hotel may offer

  • a fully-refundable rate which requires a 50% deposit at the time of booking to secure your reservation, cancellation must be in writing at least seven days before arrival, and

  • a non-refundable rate that is fully pre-paid and is not refundable for any reason.

  • Additionally, any reservation for less than two nights will be charged in full at booking, as well as any reservation made less than 7 days before the arrival date.

• Credit Card Policies

  • A valid credit card must be on file at the time of check-in and must remain valid for the entire period of the stay.

  • Any room charges, cleaning fees or penalties described in these policies or ordered by the guest shall be settled to the credit card on file.

  • We reserve the right to charge a “chargeback fee” if a chargeback is placed with your credit card company (either intentionally or unintentionally) for any payment made to your account. The chargeback fee will be comprised of the “administration fee” of $50.00 (Fifty Dollars) and the fee of $250.00 (Two Hundred Fifty Dollars) to cover all further investigation expenses. In case of pre-arbitration, additional fees may apply from the card processor. This fee will be used to cover all investigative expenses to prove that the deposit was made by you upon receiving the chargeback from our merchant provider. These fees are charged regardless of the outcome of the dispute.